Last Updated: January 1, 2026 | Effective Date: January 1, 2026

Bank-Grade Security

256-bit SSL encryption protects all your personal and financial data with the same security standards used by major banks.

No Data Selling

We never sell, rent, or share your personal information with third parties for marketing purposes. Your data is yours.

Full Transparency

Clear, honest disclosure about what data we collect, why we need it, and how we use it. No hidden practices.

Your Control

Access, update, or delete your personal data at any time. You maintain full control over your information.

Legal Compliance

Full compliance with international data protection regulations and Indonesian privacy standards.

Support Available

Questions about your data? Our Indonesian-speaking support team is here to help 24/7.

1. Introduction

doyan5 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of Indonesian players who use our online gaming platform at https://doyan5.cam.

By creating an account and using doyan5 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, you should not use our services.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the doyan5 platform. Where this Privacy Policy refers to "personal data" or "personal information", we mean any information that can be used to identify you as an individual.

Key Commitment: doyan5 treats your personal data with the highest level of security and confidentiality. We employ the same 256-bit SSL encryption technology used by major Indonesian banks to protect every piece of information you share with us.

2. Data Controller

doyan5, operating at https://doyan5.cam, is the data controller responsible for your personal information collected through our platform. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable data protection laws.

For any questions, concerns, or requests regarding your personal data, you may contact us at:

  • Email: [email protected]
  • Live Chat: Available 24/7 through our website
  • Customer Support: Indonesian-speaking agents available via WhatsApp and Telegram

3. Information We Collect

doyan5 collects several categories of personal information necessary to provide secure gaming services, verify your identity, process transactions, and comply with legal obligations. The information we collect falls into the following categories:

3.1 Account Registration Information

When you create a doyan5 account, we collect:

  • Personal Identifiers: Full legal name, date of birth, gender
  • Contact Information: Email address, mobile phone number, residential address
  • Account Credentials: Username, password (stored in encrypted format)
  • Preferred Currency: Indonesian Rupiah (IDR) is the default currency for all Indonesian players

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering regulations and prevent fraud, we require identity verification documents including:

  • Government-Issued ID: Copy of your Indonesian KTP (Kartu Tanda Penduduk / Indonesian identity card)
  • Proof of Address: Recent utility bill, bank statement, or government correspondence showing your residential address
  • Payment Method Verification: Documentation confirming ownership of bank accounts or e-wallets used for deposits and withdrawals
  • Age Verification: Additional documentation may be requested to confirm you are 21 years of age or older

3.3 Financial and Transaction Information

We collect transaction data necessary to process deposits and withdrawals:

  • Payment Method Details: Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja)
  • Transaction History: Deposit amounts, dates, and times; withdrawal requests and processing status; payment method used for each transaction
  • Account Balance: Current account balance and transaction history
  • Bonus Activity: Bonuses claimed, wagering progress, bonus expiration dates

Important: doyan5 does not store complete credit card numbers or CVV codes. Payment processing is handled through secure third-party payment processors who maintain PCI-DSS compliance.

3.4 Gaming Activity and Behavioral Data

We collect information about your gaming behavior to improve our services, detect fraud, and ensure responsible gaming:

  • Game History: Games played, bets placed, wins and losses, timestamps
  • Betting Patterns: Frequency of play, average stake size, game preferences
  • Session Data: Login times, session duration, IP addresses
  • Responsible Gaming Interactions: Deposit limits set, self-exclusion requests, cooling-off periods activated

3.5 Technical and Device Information

When you access doyan5, we automatically collect technical information including:

  • Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version
  • Network Information: IP address, internet service provider, approximate geographic location (city/region level, not precise GPS)
  • Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Section 9 for detailed cookie policy)
  • Performance Data: Page load times, errors encountered, feature usage statistics

3.6 Communications and Support Interactions

We retain records of communications between you and doyan5:

  • Customer Support: Live chat transcripts, email correspondence, phone call records (when applicable)
  • Marketing Communications: Records of promotional emails sent and your interaction with them (opens, clicks)
  • Feedback: Survey responses, reviews, and any other feedback you provide

4. How We Use Your Information

doyan5 uses your personal data for specific, legitimate purposes related to operating a secure and compliant gaming platform. We only use your information in ways you would reasonably expect, and we never use your data in ways that would surprise or disadvantage you.

4.1 Account Management and Service Delivery

  • Creating and maintaining your gaming account
  • Authenticating your identity when you log in
  • Processing your deposits and withdrawals
  • Settling bets and crediting winnings to your account
  • Managing your account preferences and settings
  • Providing customer support in Indonesian language

4.2 Legal Compliance and Regulatory Obligations

  • Verifying you are at least 21 years old and eligible to use our services
  • Complying with anti-money laundering (AML) regulations
  • Preventing fraud, collusion, and other illegal activities
  • Maintaining transaction records as required by law
  • Responding to legal requests from law enforcement or regulatory authorities
  • Enforcing our Terms and Conditions

4.3 Security and Fraud Prevention

  • Monitoring for suspicious account activity or irregular betting patterns
  • Detecting and preventing unauthorized access to accounts
  • Identifying multiple accounts or bonus abuse
  • Protecting against payment fraud and chargebacks
  • Maintaining platform security and preventing cyber attacks

4.4 Responsible Gaming Protection

  • Implementing deposit limits, session time limits, and cooling-off periods
  • Monitoring gaming behavior for signs of problem gambling
  • Processing self-exclusion requests
  • Providing access to responsible gaming tools and resources
  • Preventing underage gambling

4.5 Service Improvement and Analytics

  • Analyzing platform performance and user experience
  • Understanding which games and features are most popular
  • Identifying and fixing technical issues
  • Testing new features and improvements
  • Optimizing mobile and desktop experiences

4.6 Marketing and Promotional Communications (With Your Consent)

  • Sending promotional offers, bonuses, and tournament announcements
  • Providing personalized game recommendations
  • Notifying you of platform updates and new features
  • Sending newsletters about doyan5 news and Indonesian gaming industry updates

Opt-Out: You can opt out of marketing communications at any time through your account settings or by contacting customer support. Opting out will not affect transactional emails (deposit confirmations, withdrawal notifications, account security alerts) which are necessary for service delivery.

5. Data Sharing and Third Parties

doyan5 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data with carefully selected third-party service providers who help us deliver our services, and only to the extent necessary for specific functions.

5.1 Payment Processors

We share necessary financial information with payment processors to facilitate deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). These processors are PCI-DSS compliant and bound by strict confidentiality agreements.

5.2 Identity Verification Services

We may use third-party KYC (Know Your Customer) verification services to confirm your identity and age. These services only receive the minimum information necessary to perform verification and are contractually obligated to protect your data.

5.3 Game Providers

We work with licensed game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft, etc.) who may receive limited information about your gaming activity to deliver game services, but they do not receive your personal identifiers or financial information.

5.4 Technology and Infrastructure Partners

We use cloud hosting services, content delivery networks (CDNs), and security monitoring services to maintain platform performance and security. These partners have access only to technical data necessary for their services and are bound by confidentiality obligations.

5.5 Legal Authorities

We may disclose your personal information to law enforcement, regulatory bodies, or courts when required by law, when we believe disclosure is necessary to protect our rights or comply with legal proceedings, or when we have a good-faith belief that disclosure is necessary to prevent fraud or other illegal activity.

5.6 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of such transfer and any changes to this Privacy Policy.

6. Data Retention

doyan5 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and accounting obligations.

6.1 Active Account Data

While your account remains active, we retain all account information, transaction history, and gaming records to provide ongoing services and comply with regulatory requirements.

6.2 Closed Account Data

When you close your account, we retain certain information for legal and regulatory compliance purposes:

  • Financial Records: Retained for a minimum of 5 years for tax and accounting purposes
  • Identity Verification Documents: Retained for 5 years to comply with anti-money laundering regulations
  • Transaction History: Retained for 5 years for audit and dispute resolution purposes
  • Communications: Customer support interactions retained for 2 years

6.3 Marketing Data

If you opt out of marketing communications, we will retain a record of your opt-out preference to ensure we don't contact you in the future, but we will not retain other marketing-related data beyond what is necessary for legal compliance.

6.4 Right to Deletion

You may request deletion of your personal data after the applicable retention period expires. Some data may be retained in anonymized form for statistical analysis.

7. Data Security

doyan5 employs comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use the same level of security employed by major Indonesian banks to safeguard your data.

7.1 Encryption

All data transmitted between your device and doyan5 servers is encrypted using 256-bit SSL (Secure Socket Layer) technology. Your password is stored using one-way cryptographic hashing, meaning even doyan5 staff cannot view your actual password.

7.2 Access Controls

Access to personal data is restricted to authorized doyan5 personnel who require access to perform their job functions. All employees are bound by confidentiality agreements and receive regular data protection training.

7.3 Infrastructure Security

Our servers are hosted in secure data centers with physical security measures including 24/7 monitoring, biometric access controls, and redundant backup systems. Regular security audits and vulnerability assessments are conducted.

7.4 Fraud Detection Systems

We employ automated fraud detection systems that monitor for suspicious activity, irregular betting patterns, and potential security threats. These systems help protect both you and other players from fraudulent behavior.

7.5 Your Security Responsibilities

While we implement strong security measures, you also play a critical role in protecting your account:

  • Choose a strong, unique password and never share it with anyone
  • Log out after each session, especially on shared devices
  • Keep your contact information up to date so we can reach you about security matters
  • Report any suspicious account activity immediately
  • Never share your account credentials via email, chat, or phone—doyan5 will never ask for your password

8. Your Rights

As a doyan5 player, you have specific rights regarding your personal data. We are committed to honoring these rights and making it easy for you to exercise them.

8.1 Right to Access

You have the right to request a copy of all personal data we hold about you. You can access most of this information directly through your account dashboard, or you may request a comprehensive data report by contacting customer support.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. You can update most information through your account settings, or contact support for assistance.

8.3 Right to Deletion

You may request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance. After applicable retention periods expire, we will delete your data upon request.

8.4 Right to Restrict Processing

You may request that we restrict processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed data.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another service provider.

8.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time by opting out through your account settings or contacting support.

8.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing before consent was withdrawn.

8.8 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] or through live chat. We will respond to your request within 30 days and may require identity verification to protect your privacy.

9. Cookies and Tracking Technologies

doyan5 uses cookies and similar tracking technologies to provide, improve, and personalize our services. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and enhance your gaming experience.

9.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function, including authentication, security, and session management. These cannot be disabled.
  • Functional Cookies: Remember your preferences such as language, timezone, and display settings to enhance your experience.
  • Analytics Cookies: Help us understand how visitors use our platform, which pages are most popular, and how we can improve performance.
  • Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns (only with your consent).

9.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your ability to access certain features.

10. International Data Transfers

doyan5 primarily operates to serve Indonesian players, and we make every effort to process and store your data within secure facilities. However, some of our service providers (such as game providers and cloud infrastructure) may be located outside Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

doyan5 services are intended exclusively for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from someone under 21, we will take immediate steps to delete that information and close the account. If you believe a minor has created an account with doyan5, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

doyan5 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. For significant changes, we may also send you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of doyan5 services after changes to this policy indicates your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how doyan5 handles your personal data, please contact us:

  • Email: [email protected]
  • Live Chat: Available 24/7 through the doyan5 website
  • Language Support: Our customer service team speaks fluent Indonesian (Bahasa Indonesia) and can assist with all privacy-related inquiries

We are committed to addressing your privacy concerns promptly and transparently. Our support team typically responds to privacy inquiries within 24 hours.

Our Commitment: doyan5 takes your privacy seriously. We will never sell your personal data, and we use industry-leading security measures to protect your information. Your trust is the foundation of our relationship with you.

Questions About Your Privacy?

Our Indonesian-speaking support team is available 24/7 to answer any questions about how we protect your personal information.

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